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Cancellation Policy

We understand that things come up in the military that require last minute adjustments. If that situation does occur, please contact Holly Gifford at 843-715-8154 within 10 days of your check-in date to explain.

The use of this home or villa has been donated by an individual Hilton Head owner and assigned by a Management company for the sole purpose of providing you and your family with a time to rest, relax and reconnect. Along with the donation comes countless hours of preparation by volunteers in order to make this vacation possible. It is a community effort to say "thanks" to you for your service and to help ease the transition back to family life.

This policy goes into effect only when you have a reservation for a specific property for your vacation. At that time, if you find that you need to cancel for whatever reason, please make sure you contact the rental company who provided you with the property and Operation R&R at the email address (above). This cancellation needs to occur at least 10 days prior to your arrival or you will be charged a $50.00 cancellation fee to help offset administrative costs. It will be charged to your credit card on file. Please understand that by canceling at the last minute, the property that is assigned to you is taken off the market for that time period and the owner is losing income that he/she could have earned. Also, you are taking the place of another deserving military family that could be scheduled.

We understand that things come up in the military that require last minute adjustments. If that situation does occur, please contact Holly Gifford at 843-715-8154 to explain. Your commanding officer may be asked to verify this information. This will be strictly for informational reasons, not done in a punitive manner. If a medical emergency occurs, a physician's statement is required in order for the cancellation fee to be waived.

By accepting a reservation with Operation R&R you are agreeing to these terms and conditions as well as any terms and conditions set forth by the Property Management Company assigning your property.

If you have any other questions or concerns, or if your contact information or your date requirements change, please get back to us at the Operation R&R address above. We will try to honor as many requests as we can.

Thank you for all that you are doing for our country.

By applying, you are agreeing that you have read and accepted the Cancellation Policy above and cannot hold the organization or any person(s) at OperationRestandRelax.org, or any of its participating sponsors, liable for your application submission, or any problems that arise from applying.

 

Operation R & R
Operation R & R
Operation R & R
Operation R & R

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